Privacy Policy

1. Who We Are

Wisteria Court is a residential home for elderly individuals located at 16 Broadcast Drive, Kowloon Tong, Kowloon, Hong Kong. We are the data controller for personal information collected through this website and through direct enquiry.

For privacy-related questions, contact us at [email protected] or by phone at +852 3617 2845.

2. What Information We Collect

We collect only the information necessary to respond to enquiries and provide our services. This may include:

• Contact details: name, email address, telephone number
• Enquiry content: information you share in your message or during a visit
• Resident information: details about a prospective or current resident, shared by family members or guardians
• Website usage data: pages visited, time on site, device type — collected anonymously through analytics cookies if consented to

We do not collect sensitive personal data (such as medical records) through this website. Any health-related discussions occur in person and are governed by a separate care agreement.

3. How We Collect Information

• Through the contact form on this website when you submit an enquiry
• By telephone when you call our office
• By email when you write to us directly
• During visits to the home, with your knowledge and consent
• Via cookies and analytics tools, subject to your cookie preferences

4. How We Use Your Information

We use personal information solely for the following purposes:

• Responding to your enquiry or request for information
• Arranging visits to the home or consultations with staff
• Managing the care and residential arrangements of current residents
• Communicating with family members about a resident's wellbeing
• Improving this website through anonymised analytics data (analytics cookies only, with consent)
• Complying with applicable legal obligations

We do not use personal information for marketing purposes beyond responding to direct enquiries. We do not send marketing emails without explicit consent.

5. Legal Basis for Processing

Under the Personal Data (Privacy) Ordinance (Cap. 486), we process personal data on the following bases:

• Consent: where you have submitted a form or agreed to the use of cookies
• Contractual necessity: where processing is required to fulfil or manage a residential care arrangement
• Legitimate interests: in responding to genuine enquiries and maintaining the security of this website
• Legal obligation: where we are required to retain or disclose information under Hong Kong law

6. Who We Share Information With

We do not sell or share personal data with third parties for commercial purposes. We may share information with:

• Staff at Wisteria Court where necessary for care coordination or family communication
• Website service providers (hosting, analytics) who process data solely on our behalf and under confidentiality obligations
• Legal or regulatory authorities where required by Hong Kong law

7. How Long We Keep Your Information

• Enquiry data: retained for up to 12 months from the date of last contact, unless a care arrangement begins
• Resident and family data: retained for the duration of the residential arrangement and up to 7 years thereafter, in accordance with applicable record-keeping requirements
• Analytics data: anonymised and retained in aggregate form only; no individual records beyond 26 months

8. Cookies

This website uses cookies. Essential cookies are required for the site to function. Optional analytics and preference cookies are used only with your consent. You can manage your cookie preferences at any time through our Cookie Policy page.

9. Your Rights

Under the Personal Data (Privacy) Ordinance, you have the right to:

• Request access to the personal data we hold about you
• Request correction of inaccurate personal data
• Request erasure of personal data (subject to legal retention requirements)
• Object to processing of your data in certain circumstances
• Withdraw consent at any time, where processing is based on consent
• Lodge a complaint with the Office of the Privacy Commissioner for Personal Data (Hong Kong)

To exercise any of these rights, please contact us at [email protected]. We will respond within 40 days as required under the Ordinance.

10. How We Protect Your Information

• All data transmitted via this website is protected by SSL/TLS encryption
• Access to personal data is restricted to staff who require it for their duties
• We do not store card payment details — payments are handled by secure third-party providers
• Physical records are stored securely and accessible only to authorised staff
• We review our data security practices regularly

11. Third-Party Websites

This website may contain links to external websites. We are not responsible for the privacy practices of those sites and encourage you to review their policies before submitting personal information.

12. Children

This website is not directed at persons under the age of 18. We do not knowingly collect personal data from minors. If you believe a minor has submitted data through this site, please contact us and we will remove it promptly.

13. Changes to This Policy

We may update this Privacy Policy from time to time. Any significant changes will be noted on this page with a revised effective date. We encourage you to check this page periodically.

Contact for Privacy Matters

For any questions about this Privacy Policy or how we handle your personal data, please reach out:

[email protected]

+852 3617 2845

16 Broadcast Drive, Kowloon Tong, Kowloon, Hong Kong